Overcoming Connectivity Issues with Hostinger: My Personal Experience
This morning, I was all set to start my daily routine, which includes updating my blog and managing my online store. However, I was greeted with an unexpected problem: I couldn’t log into my account at Hostinger.com. Panic started to set in, as I rely on this platform to manage essential aspects of my business.
The First Attempt: Troubleshooting the Wi-Fi Connection
My initial thought was that the issue was related to my internet connection. I reset my Wi-Fi modem, hoping that a simple reboot would solve the problem. Unfortunately, it didn’t. Still unable to access Hostinger, I began to grow more concerned.
Reaching Out to Unifi Support
Next, I contacted Maya, my digital assistant from Unifi, to help troubleshoot the issue. After explaining my problem, Maya wasn’t able to resolve the issue and had to escalate it to "second-level" support. This made me anxious, as it often means a longer wait time, delaying my daily tasks.
However, during my conversation with Maya, I realized I could access Hostinger.com using my mobile data. This suggested that the problem wasn’t with Hostinger itself but with my Wi-Fi connection.
Reaching Out to Hostinger Support
At this point, I decided to contact Hostinger’s help desk, asking if they had blocked my IP address. Their response was prompt and informative. Here’s what they said:
Hi there!
We have investigated the issue from our end and found several reports from clients in Malaysia being unable to access our services.
After conducting a thorough investigation, we believe the issue could be related to the client’s ISP in Malaysia. It is likely due to the Malaysian governments DNS redirection. We recommend that affected users contact their ISP for further assistance.
In the meantime, please follow these steps to resolve the issue:
- Access using Incognito mode.
- Clear your browser’s cache.
- Use a different device or mobile connectivity.
- Turn off your modem/router for 2 minutes and reboot it.
- Clear your DNS cache.
- Use a VPN.
- \\ Change your IPv4 DNS server to Google DNS.
We appreciate your patience on this matter.
Best regards,
Michelle, Hostinger Support
Solving the Issue: Changing My DNS Settings
I tried the first few suggestions but still couldn’t access Hostinger Then, I turned to the last two steps, feeling nervous as I was unsure how they would turn out. Fortunately, the final step – changing my DNS settings to Google’s DNS – worked!
Here’s how I did it:
1. Open Network Settings by right-clicking the ‘Network’ icon and selecting “Open Network and Internet Settings.”
2. Click ‘Change adapter options.’
3. Right-click the network connection (Wi-Fi or Ethernet) you want to change, and select “Properties.”
4. Choose “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties.”
5. Under DNS settings, select “Use the following DNS server addresses” and enter Google’s DNS:
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4
6. Click “OK” to apply the changes.
After performing these steps, I was relieved to find that I could access Hostinger and other sites again!
Final Thoughts
This experience taught me the importance of patience and persistence when facing technical difficulties. By following Hostinger’s instructions and changing my DNS settings, I was able to get back on track. I’m also grateful for the support from both Michelle at Hostinger and Yasin K, who authored the article that guided me through the DNS change process.
If you’re ever faced with similar connectivity issues, I highly recommend trying these troubleshooting steps. They saved me time, stress, and a lot of frustration!
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